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Frequently Asked Questions |
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What insurances do you take? Women Partners is contracted with almost all of the major insurances in the San Antonio area. You are welcome to call us if you have a question about a specific insurance plan. Why isn't infertility covered by insurance? Employers decide what is covered in the health plan they offer. Often employers choose not to include infertility in their plan. Why do you need the name and address of my pharmacy? To ensure accuracy and efficiency we prefer to send prescriptions electronically. Almost all pharmacies accept electronic prescriptions so we need to put your pharmacy into our computer. How do I get a prescription refilled? Please notify your pharmacy and they will contact us about the refill. You can also use the patient portal on this website. Can I have my Pap smear done when I'm on my period? Yes you can. It's preferable that you have it done while on your period than for you to delay the exam to another day. How do I get the result of my Pap smear? We use Pathology Reference Lab (PRL) for Pap smear interpretation. They provide 24 hour telephone service to give patients their results. Call 210 212-2211 and follow the prompts. The results will be available on the phone line 7 days after the day the sample is taken. How do I get other laboratory results? We will call you with any abnormal results. See Office Information for the time schedule for lab results to be available. When is a test considered "preventive"? Pap smear: All Pap smear specimens are put through an initial review by the lab. If this review is normal, the Pap smear is billed as screening or preventive. When the initial review indicates that further review by a pathologist is required, the Pap smear becomes diagnostic. If STD testing is done along with your Pap smear, it may not be covered as preventive. Mammogram: If you have no problems and no history of implants or abnormal mammograms, the doctors will order a "screening" mammogram. A "diagnostic" mammogram is ordered when the physician is aware of breast symptoms or changes. When you arrive at the radiology facility, you will be asked about new symptoms or problems. If you report symptoms, they will recommend a diagnostic mammogram instead of a screening. This is also true if the radiology facility has information showing that you have had an abnormal mammogram in the past. It's our goal to provide care at affordable levels, but we also understand the need for more extensive testing when the pathologist or radiologist determines it is needed. We support their decisions. Diagnostic tests may increase your out-of-pocket costs, but our priority is to assure that the appropriate review is completed so that problems are correctly identified. What does board certification mean? Physicians must pass an initial test to become certified in their specialty and the American Board of OB/GYN requires that physicians recertify on an annual basis to indicate that they are current with changes and updates in recommended medical practice. All of the doctors at Women Partners in OB/GYN are board certified. Why can't my GYN doctor be my PCP? Our physicians are board certified in OB/GYN and we concentrate our practice in that discipline. We encourage our patients to find a primary care physician for their non-OB/GYN issues. What is a Nurse Practitioner (NP)? An NP is a registered nurse with advanced academic and clinical education and experience who is qualified to meet many patient health care needs. Both of our NP's are certified in Women's Health and they work in collaboration with our physicians. |