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Office Information |
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Appointments Appointments fill early. Please call to schedule your annual exam 3-4 months before it is due. Annual exams are for routine preventive care. Problem-related visits will be scheduled as soon as possible based upon urgency. You can request an appointment through the Secure Patient Portal on this website. Two days in advance our appointment reminder system will call to remind you of your scheduled time, so make sure that we have your correct telephone number. Please give us at least 24 hours notice if you must cancel an appointment so that we can use that time to accommodate other patients. Visits New Patients: If you have not created an online account, you must arrive at least 20 minutes before your scheduled time. To create an account, please go to the Secure Patient Portal at least 4 business days prior to your appointment. |  |
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After you have created the account and completed the patient information sheet, complete the appropriate clinical
history form and bring it with you to your appointment. If you have pertinent records from a previous doctor,
please arrange to have a copy sent to us. You can print and complete the Release of
Medical Records form (click here)
and send it to your previous physician.
Established Patients: Please logon to the Secure Patient Portal and update your demographic changes and complete the appropriate clinical history form at least 2 business days prior to your appointment. Please bring your insurance card and a picture ID to as they are copied at every visit so that your account is billed correctly. After Hours Contact At all times a physician is on call for emergencies. Call the main number 210 946-1300 and there will be an option for the emergency mailbox. Leave a message with your name, your concern and a call back number. The on-call physician will be notified and she will return the call. We ask our patients to please reserve the calls for true emergencies. For things that can wait until the next business day, please use the option to leave a message for the receptionist. Nurse Calls The telephone hours are 8-5 Monday-Thursday and 8-4 Friday. Established patients can ask non-urgent questions through the Secure Patient Portal. Online questions will be answered during regular office hours. If you do call, please help us make the best use of your time and ours. When leaving a message for the nurse, include your name, your doctor's name, and your date of birth and briefly describe the reason for your call. Always give us the best phone number to return your call. Every effort is made to return calls by the end of the day. If you have an urgent need after hours, call the main number and follow the prompts to contact the doctor on call. Medication Refills Processing refills through the pharmacy is the most efficient and accurate method. Please call your pharmacy and they will fax us the complete information. If you need to contact us about your prescriptions, (including birth control pills) please call during office hours. Non-urgent medication changes will only be made during office hours. Please have the phone number for your pharmacy available at the time of your call. You can also request prescription refills through the Secure Patient Portal. Allow 48 hours for all refill requests. Test Results Pap smear - After a pap smear is done, the patient is given instructions on how to call for results. We use Pathology Reference Lab (PRL) for Pap smear interpretation. They provide 24 hour telephone service to give results to our patients. Call 210 212-2211 and follow the prompts. The results will be available on the phone line 7 days after the day the sample is taken. Mammogram - Within 1-2 weeks of the exam, the radiology facility will notify you of the results by mail. Blood Tests – Allow 3-5 working days for results to be available. Quest Laboratories is our primary lab for blood tests. Other labs are used if required by the patient’s insurance. Biopsy - Allow 3-7 working days for biopsy results to be available. You will be called as soon as we have the results. If you have not gotten results in a reasonable time frame, please feel free to call. Business Office If you have questions about your account you may contact the business office by using the Secure Patient Portal. If you want to call, follow the prompt for the business office. When no one is available, please leave a message with the best number to reach you. Someone will call you back within 24 hours. Release of Medical Records Your medical record is confidential information. We will release your records, only with your written authorization in accordance with state and federal law. Click here for the authorization form. Please print it, sign it and fax it to us at 210 946-1700, attention Medical Records. Allow 5 working days for medical records to be available. Hospital Our office is adjacent to the North Central Baptist Hospital. Go to www.baptisthealthsystem.com for more information. To learn about their women's and children's services please go to www.baptistmomsandkids.com. It will have information about childbirth classes under Events - Family and Parenting. We encourage expectant moms and their families to attend the Maternal-Child Tours that are offered on the first Monday of every month at 5, 6 and 7 pm. Clinical History Forms New Patient History New OB History Returning Patient History Complaints Feel free to call us if you have a concern or complaint. Complaints about the delivery of medical care may be reported for investigation at the following address: Texas State Board of Medical Examiners Attention: Investigations 333 Guadalupe, Tower 3, Suite 610 P.O. Box 2018, MC-263 Austin, Texas 78768-2018 |