After Hours Contact
At all times a physician is on call for emergencies. Call the main number (210) 946-1300 and there will be an option for the emergency mailbox. Please leave a message with your name, your concern and a call back number. The on-call physician will be notified and she will return the call. We ask our patients to reserve the calls for true emergencies. For things that can wait for the next business day, please use the option to leave a message for the receptionist.
The telephone hours are 8am-5pm Monday-Thursday and 8am-4pm Friday. Established patients can ask non-urgent questions through the Patient Portal. Online questions will be answered during regular office hours. If you call, please help us make the best use of your time and ours. When leaving a message for the nurse, include your name, your doctor’s name, and your date of birth and briefly describe the reason for your call. Always give us the best phone number to return your call. Every effort is made to return calls by the end of the day. If you have an urgent need after hours, call the main number and follow the prompts to contact the doctor on call.
Processing refills through the pharmacy is the most efficient and accurate method. Please call your pharmacy and they will fax us the complete information. If you need to contact us about your prescriptions, (including birth control pills) please call during office hours. Non-urgent medication changes will only be made during office hours. Please have the phone number for your pharmacy available at the time of your call. You can also request prescription refills through the Patient Portal. Allow 48 hours for all refill requests.
Pap smear – After a pap smear is done, the patient is given instructions on how to call for results. We use Pathology Reference Lab (PRL) for Pap smear interpretation. They provide 24 hour telephone service to give results to our patients. Call (210) 212-2211 and follow the prompts. The results will be available on the phone line 7 days after the day the sample is taken.
Mammogram – Within 1-2 weeks of the exam, the radiology facility will notify you of the results by mail.
Blood Tests – Allow 3-5 working days for results to be available. Quest Laboratories is our primary lab for blood tests. Other labs are used if required by the patient’s insurance.
Biopsy – Allow 3-7 working days for biopsy results to be available. You will be called as soon as we have the results.
If you have not gotten results in a reasonable time frame, feel free to call.
If you have questions about your account you may contact the business office by using the Patient Portal. If you want to call, follow the prompt for the business office. When no one is available, please leave a message with the best number to reach you. Someone will call you within 24 hours.
Release of Medical Records
Your medical record is confidential information. We will release your records, only with your written authorization in accordance with state and federal law. For the Authorization to Release Medical Records form go to our Forms page. Please print it, sign it and fax it to us at 210 946-1700, attention Medical Records. Allow 5 working days for the records to be available.
FMLA and Disability
If you require assistance on completion of FMLA and/or disability forms there is a $20 fee per form for the employee and physician’s time. The forms will be completed in 7-10 business days. Please have all demographic information completed when you turn the form in.
We take your privacy seriously and take extra precautions to protect your information whether in verbal, paper or electronic form. View our Notice of Privacy Practices for more information on our Forms page.
Feel free to call us if you have a concern or complaint. We want to learn from our mistakes. Complaints about the delivery of medical care may be reported for investigation at the following address:
Texas State Board of Medical Examiners
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, Texas 78768-2018